Refund and Cancellation
1. Free Trial
All customers are entitled to a 14-day free trial period, allowing them to experience the full functionality of the software before committing to a paid subscription. No credit card details are required to sign up for the free trial.
2. Subscription Cancellation Process
Clients reserve the right to terminate their subscription at any point in time. Cancellation can be initiated by logging into the account and navigating to the subscription settings.
3. Refund Policy
It is important to note that refunds will not be granted for cancelled subscriptions. Once the subscription fee is processed, it is deemed non-refundable..
4. Proration Policy
Subscription fees are not prorated for the billing cycles. Upon cancellation, access to the service will continue until the end of the current billing period, and no further charges will be incurred subsequently.
5.Automatic Renewal
Upon signup, a recurring subscription will be established based on the selected billing frequency, whether monthly or yearly. Customers have the option to cancel the auto-renewal at any time through their account settings.
6. Account Access
Following subscription cancellation, account access will persist until the conclusion of the subscription period. However, subsequent renewals will not be processed, and charges for subsequent periods will not be incurred.
7. Subscription Upgrade Process
Customers have the option to upgrade their subscription plan at any time. The upgrade process can be initiated by accessing the account settings.
8. Proration for Upgrades
If a customer upgrades their subscription plan mid-billing cycle, they will be charged a prorated amount for the remaining period until the end of the current billing cycle. The prorated charge will reflect the price difference between the current plan and the upgraded plan, adjusted for the portion of time remaining in the billing cycle.
9. Automatic Renewal For Upgraded Subscriptions
Similar to the initial subscription, upgraded subscriptions may be set to automatically renew at the end of each billing period. Customers have the option to disable auto-renewal at any time through their account settings.
10. Immediate Access to Upgraded Features
Upon completing the upgrade process and payment of the prorated amount, customers will immediately gain access to the additional features or services included in the upgraded subscription plan.
11. Downgrade Policy
Please note that, in accordance with our operational framework, downgrading subscription plans is not permissible. This policy has been instituted to maintain consistency and efficiency in our service provision, and we appreciate your understanding in adhering to this guideline.
12. Billing Information Security
Customers’ billing information is handled securely and in accordance with relevant data protection regulations. Payment details are encrypted and stored in compliance with industry standards.
13. Contact Information
For assistance with cancellations, refunds, or any other inquiries, customers can contact our customer support team by raising a ticket through their account settings.
14. Terms and Conditions
This cancellation and refund policy is subject to the terms and conditions outlined in our Terms of Service agreement, available here.
15. Updates to the Policy
We reserve the right to modify or update the cancellation and refund policy as necessary. Any changes will be communicated to customers via email or through notifications within the platform.
By incorporating these details into the cancellation and refund policy, we aim to ensure transparency, clarity, and customer satisfaction in managing subscriptions and handling cancellations or refunds.
